Patricia Dreisezun is one of my role models. Co-owner of World Class Concierge Services, she and Other Owner Todd Zillweger have me visit their Phoenix office every so often so we can brainstorm. I always learn more than they do. What a team, and what a business! The epitome in customer service.
Monday evening Patricia flew to Phoenix after spending considerable time with a beloved family member who had kidney and pancreas transplants. Every aspect of the incidents before, during, and after surgery were intense, draining. Nevertheless, Tuesday at noon, she was in her office, and incredible. Although she must have been physically and emotionally drained, she looked like a model waiting to walk the runway. Some people have class. She's one of them.
The three of us absentmindedly nibbled our salads and sandwiches, sipped iced tea, and came up with some excellent ideas. We also continued to discover more about each other. One of the things I learned was that they're both experienced trainers. They often present programs relative to the concierge business. It's my job to learn more about them so I can find ways to effectively promote their company, but since they're both modest, it's not easy (but it is fun!).
Todd, who is also a class act, is president of the Arizona Chapter of the National Concierge Association, which is having its annual meeting in Scottsdale in September. It's a pleasure to be affiliated with them, and also to be their friend. Because Patricia's family member has Juvenile Diabetes, I'm getting much more interested in supporting that cause. It's one more cruel disease.
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Thursday morning I took Jack in to Thunderbird Samaritan Hospital for the first of a series of 3 epidural cortisone shots. The anesthesiologist explained the results of the MRI prior to giving him the shot. The MRI shows mild absolute posterior spinal canal stentosis in the bilateral L2-3 area. The physician showed us what was happening. In a couple of areas the disc has degenerated, and in another area, there's a disc bulge. Anyway, she's hoping that the shots will significantly alleviate the pain he's experiencing. Cautious, thorough, and cordial physician.
She and the nurses absolutely adored him. He narrated Part 1 of his life history, and they loved it. I have heard his life history before, and didn't want to watch the doctor giving the injection, so I asked a nurse where I could wait during the procedure. She immediately pointed to a corner in the larger outpatient area that held a large wooden rocking chair. What a delightful chair for bored or nervous people. Good thinking, Thunderbird Samaritan!
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Sunday afternoon we headed for Tony Roma's restaurant, to celebrate the 50th birthday of Dave Stallings. All his family was there, and many long-time friends: Vorfelds included. We played "catch up" with Ray and Robin Hastings, Dana and Kevin Frye, and the senior Stallings. In fact, we had so much fun that Barb Stallings, Robin, Dana and I will try to meet for lunch once a month (if we're not thrown out by the management).
Four more different people never existed, and when we get together, we can get rambunctious. There's some strange kind of chemistry that works when we're around each other. Robin's sense of humor knocks me flat. Reminds me of long-time friend Ethel Quant. If one sits and visits with her long enough, one almost feels obliged to pay admission. The woman is a born comedienne, albeit quiet and gentle. Like Erma Bombeck. I miss Ethel. She lives in Chehalis. That's in Washington state.
Happy Birthday, Dave. You are a nifty guy with a special family.
Polite Present: Manual of Good Manners, 1831
Excerpts from a charming, serious 2 1/2" x 4" book published in 1831 by Munroe & Francis.
AT HOME: Bear with meekness and patience, and without murmuring or sullenness, your parents' reproofs or corrections, although it should sometimes happen that they are undeserved. Never make faces, contortions, nor grimaces, while any one is giving you commands.
Never take another's chair, if it be vacated for a short time. It is impolite.