Communication Expressway Ezine

Judy Vorfeld's Communication Expressway Issue 33

 August 2004 - Issue 33



  INTRO


* In the June issue, I published an article, "How to write engaging headlines." Because we have so many subscribers involved in print publications (as opposed to online), I wrote the article primarily for those subscribers. I neglected to make that clear. Good friend and marketing strategist B.L. Ochman, said "...I disagree with the advice about headlines -- if the material will appear online. Cute is great for print, but not for search engines.

"It is best to search engine optimize your online content, beginning with the headline. It should include a search term which is repeated at least once in the content, preferably twice in every 250-300 words. That way, when people look for your information, it is more likely to come up in search results."

B.L. OCHMAN, Internet Marketing Strategist
BL@whatsnextonline.com 212.369.8312
Web site: http://www.whatsnextonline.com

* Speaking of experts, this issue has a guest article on how to get reporters to open YOUR emails. Bill Stoller, the "Publicity Insider," has spent two decades as one of America's top publicists. Now, through his website, eZine and subscription newsletter, Free Publicity: The Newsletter for PR-Hungry Businesses http://www.PublicityInsider.com/freepub.asp, he's sharing -- for the very first time -- his secrets of scoring big publicity. For free articles, killer publicity tips and much, much more, visit Bill's exclusive new site: http://www.publicityInsider.com

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  THE ULTIMATE PR EDGE: GETTING REPORTERS TO OPEN YOUR E-MAILS


by Bill Stoller, Publisher: Free Publicity, The Newsletter for PR-Hungry Businesses http://www.PublicityInsider.com/freepub.asp

You know that getting publicity is vital to the health of your business. You probably also know that e-mail is the way most publicity seekers get in touch with reporters to score that precious coverage. Here's what you don't know: The vast majority of e-mails sent to journalists never get read.

Bottom line: if your e-mails don't get read, you have no shot at getting the publicity you so desperately need.

Here's how to beat the odds:

Avoiding the Sp*am Trap

To an email filter, your humble e-mail pitch may appear to contain an array of trigger words and suspicious phrases. A server that relayed your message may be on a blacklist - a "do not open" list of known sp*ammers. Or perhaps the filter's having a tough day and has decided to start blocking things arbitrarily. You can't prevent every instance of filter blocking, but you can take some steps to help lessen the chances of your e-mail ending up in a black hole.

The most important step is learning how email filters think, and creating e-mails that avoid the usual pitfalls. Fortunately, you'll find that -- once you can do this -- many spam triggers are easily avoided.

Rather than taking up space here with all the how-to's, allow me to simply direct you a terrific site on the subject: http://www.wordbiz.com/avoidspamfilters.html

Getting Your E-Mail Opened & Read

After beating the email filter, next up is getting your e-mail opened and read. The key: the subject line. No matter how on- the-money your pitch, a subpar subject line will kill any chance of getting the reporter's attention. You've got one shot at getting your e-mail opened, make the most of it with a killer subject line.

Here's how to do it:

1) Place the word "News" or "Press Info" or "Story Idea" at the beginning of your e-mail subject line, in brackets e.g.: [Story Idea]:

2) Try to incorporate the reporter's first name also at the beginning of the subject line.

3) If you know the name of the reporter's column, for instance "Cooking with Linda," also try to incorporate that. One more thing -- if the reporter doesn't write a regular column, try to at least include their beat (e.g. Joe, re: your future pieces on the wi-fi industry).

With these three tips in mind, a successful e-mail subject line might read:

[Story Idea]: Linda, Here's a Tip for Your "Cooking with Linda" Column

That's a heading that will stand head and shoulders above the rest.

Here are a few more e-mail do's and don'ts:

Do:

* Make the information you place in the subject line short and to the point. Often, reporters' e-mail software cuts off the subject at only a few words.

* Don't get cute or be too vague in your subject line. For example "Here's a Great Story!" is vague and sounds like spam; "This Will Win You A Pulitzer!" will make you look silly (unless you're delivering the scoop of the century, of course!).

* Try to make your most newsworthy points at the top of your e- mail message - don't expect a reporter to scroll down to find the news.

* Include your contact information, including cell phone, e-mail address, regular address, fax number & website URL at the beginning and end of the e-mail.

* Include a link to your website if you have additional information such as: photos, press releases, bios, surveys, etc.

Don't:

* Include more than a short pitch letter or press release in the body of your e-mail.

* Allow typos or grammatical errors.

* Include an attachment with your e-mail. In this day and age of sinister viruses, reporters automatically delete e-mail with attachments.

* Place the following words (by themselves) in the subject line: "Hi", "Hello" - the media's spam filters will pounce and destroy.

* Send an e-mail with a blank subject line.

A cool tip: Use Google News (www.news.google.com) to search for recent stories that have appeared relating to your industry or field of interest. Then, e-mail the reporter directly (use a subject line such as Re: Your July 5th piece on electric cars). Give positive feedback on the story and let him know that, next time he's working an electric car story, he should get in touch, as you're an expert with provocative things to say. Give a couple of supporting facts to back up the assertion, include your phone number and web link, and ask if he'd like to see a full press kit. This technique really works!

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  THE OFFICE CORNER


GOOD VERBAL COMMUNICATION: I want to reiterate Ruthann Clemens's tips about leaving voice mail messages. And about speaking by phone in general. I have a hearing loss in my "telephone" ear, and have difficulty understanding some people and certain sounds.

If your message is important, it's important enough to ensure that it's understood. Sometimes people rattle off a number of phrases at warp speed, and then I have to ask them to start at the beginning. And more slowly. Please speak slowly and clearly, and (when leaving a voice mail message), repeat your name and phone number at least twice during the message.

People with hearing losses are not stupid, but we do operate with a handicap. Assume that most people have a hearing loss, and speak accordingly. Practice great communication!

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  GRAMMAR QUESTION OF THE MONTH


Q. I've searched unsuccessfully for a rule to help me determine when to use the word "that." I know the that/which rule, but it doesn't apply in my situation. The word "that" seems to be overused, but I'm not always sure when to use it. Example: You can ensure all your ducks are in a row. (Should I say "ensure all" or "ensure that all"? What is the rule that determines the inclusion or omission of "that"?)

Prentice Hall Reference Guide to Grammar and Usage, fifth edition, by Muriel Harris solves your dilemma quite nicely:

Sometimes relative pronouns can be omitted when they are understood.
Examples:
    This isn't the sandwich that I ordered.
    This isn't the sandwich I ordered.

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  TECH TIPS BY TERENCE KIERANS


ACCESS

Continuing in the shortcut vein here are some useful keyboard shortcuts for MS Access:

[F1]Get help in Access and most other Windows Programs.
[F5]To change to Form View after saving changes in Design View, or the code window.
[F11] or Alt [F1]Bring the database window to the front?
[F4]Drop down a combo box.
[F9]Refresh or re-query the content of a form's combo or list box.
Ctrl+[F6]Cycle between open Access windows.
[F7]Start checking spelling.
[Shift+[F2]Open the Zoom dialog box if you are entering an expression or text in a small input area.
Alt+[F2]Open the Save As dialog box-or press [F12].

EXCEL

Clean up cells in Excel

A quick tip for cleaning up garbage characters that show up sometimes when you paste or import text into a cell-those small hollow squares. You could go through and manually delete the unwanted characters in each cell, but if you have very many this will take a lot of time-a "find and replace" generally will not find these characters. Instead, use Excel's "Clean" function.

1. Insert a new column next to the column that contains the dirty text. For example if all of your dirty data is in column B, then insert a new column C next to it.
2. In cell C2 enter the formula: =Clean(B2)
3. Use the "Fill" tool to fill the other cells in column C with the same formula based on the corresponding cell in Column B.

WEBSITES

This site has some good information and links for designing web sites that are friendly to those with disabilities.
http://www.phoebemoon.com/access.htm

Terence Kierans
Cyberspace Virtual Services
tkierans@virtualservices.com.au
http://www.virtualservices.com.au/
We keep your project on the boil, while you sleep

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  WRITING CORNER


1. COPYEDITORS' KNOWLEDGE BASE: Want to become a copyeditor, improve existing skills, find some new editing tools, network with other copyeditors, or look for editing jobs?
http://www.kokedit.com/copyeditors_knowledge_base.htm

2. CERTIFICATE IN TECHNICAL COMMUNICATION:
http://www.unex.berkeley.edu/cert/techcom/

3. ARTICLES FOR WRITERS (WRITERS WEEKLY):
http://www.writersweekly.com/this_weeks_article.php

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  WORD OF THE MONTH: Excess


1 a : the state or an instance of surpassing usual, proper, or specified limits : SUPERFLUITY b : the amount or degree by which one thing or quantity exceeds another *an excess of 10 bushels*
2 : undue or immoderate indulgence : INTEMPERANCE; also : an act or instance of intemperance
–in excess of : to an amount or degree beyond : OVER

*By permission. From Merriam-Webster's Collegiate(R) Dictionary at www.m-w.com by Merriam-Webster, Incorporated.

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  RECOMMENDATIONS


1. ePodunk: PROFILES over 25,000 communities across America. Community profiles, local political info, hospital accreditation and performance reports, nonprofit resources, relocation information, and more.
http://www.epodunk.com/

2. PLAYING WITH TIME: a new project that looks at how the world around you is changing over many different time periods. At the Playing With Time web site, unseen worlds of change will be revealed. You will see time sped up and slowed down, and behold the beauty of change. Time will be in your hands to witness, replay, and even create.
http://www.playingwithtime.org/

3: ECO ARTWARE: eco-artware.com is dedicated to meeting the needs of everyone who is looking for gifts that are beautiful, well made and environmentally friendly. Check out their vinyl record album products.
http://www.eco-artware.com

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  JUDY'S CORNER


Shannon and Roger, my daughter and son-in-law, will soon be running the Pike's Peak Ascent. The Ascent is 13.32 miles with 7,813 vertical gain. The mere thought of rugged running at high altitudes (or at any altitude) always leaves me with a feeling of awe. But these two busy people are also responsible for the post-race massage therapy for ascent and marathon runners. Talk about organization. Am I proud of them or what? And can I learn from them!

This in light of the fact that one of my grandsons recently offered to teach me how to bowl. It was fun. And, with eyes full of enthusiasm, he kept saying, "Grandma, can we play just ONE more game?" I kept agreeing, not realizing that for every game I played I would have more aching muscles later and the need to visit my chiropractor.

I should know better than to do things to excess, but I still tend to learn from painful experience. Shannon and Roger run all the time. They know the importance of warming up. And they practice it. Good old Mom is still learning. She still needs to learn the meaning of "excess"!

Have a wonderful few weeks, and thanks for joining me. I'm off to the chiropractor.

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Judy's websites:

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http://www.editingandwritingservices.com
http://www.webgrammar.com
http://www.judyvorfeld.com

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Contact Judy Vorfeld at judyvorfeld@ossweb.com

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ARCHIVES FOR ALL COMMUNICATION EXPRESSWAY ISSUES
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Questions, comments, recommendations?
Contact Judy Vorfeld at www.ossweb.com.contact.html

TO SUBSCRIBE TO COMMUNICATION EXPRESSWAY
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