Communication Expressway Ezine

Judy Vorfeld's Communication Expressway Issue 29

 April 2004 - Issue 29



  INTRO


* I want you to meet two local people who are simply the best: Connie Kadansky and Kas Winters. I've known Connie for several years, and asked her to be interviewed for this issue of Communication Expressway. Read more about Kas Winters under The Writing Corner below.

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  OVERCOME SALES CALL RELUCTANCE: AN INTERVIEW WITH CONNIE KADANSKY


Connie Kadansky is a motivated, goal-oriented salesperson. Her past reluctance to prospect kept her business from growing. The research and training she did to overcome sales call reluctance led to her finding effective ways to promote herself, and she started her own management and consulting firm.

Connie now teaches people how to overcome Call Reluctance(R). Following is an interview addressing some of the problems that people encounter when trying to start a healthy business.

Q. Who is a prospect vs. What is a prospect?
A prospect is anyone who can get you to your goal.

Q. What is prospecting?
Prospecting is an acquired skill, and learning to do it with precision and energy is, for many, a challenge. It's finding and initiating contact with qualified buyers.

Q. Who is a qualified buyer?
Someone who is ready to buy now and has the money to pay you!

Q. Why do so many of us cringe at the word "sales"?
The world is driven by sales. All people sell all day long. Children trying to convince a parent of something are selling. People who cringe have a limited belief that something is wrong with being in sales. It's role rejection call reluctance. Very costly for the individual who is selling something, however, on the other hand, they resent salespeople who attempt to sell to them. If they get annoyed, irritated, and angry when someone prospects them, they will hold themselves back from calling prospects being fearful the prospect will get irritated, annoyed, and angry with them.

Q. How do people overcome their fears and learn to sell their products and services?

They participate in the 4-week Fear-Free Prospecting and Self- Promotion Workshop and work with someone who is experienced dealing with the fear of initiating contact with buyers.

For people to be successful, they must understand what holds them back. They must invest in their self-development. Most people are on auto pilot with their behaviors. Until they recognize the behaviors that are costing them big bucks, they will not move forward rapidly and in the most efficient way.

Four steps to overcoming fears: 1) Be aware that you may be kidding yourself in avoidance behavior 2) Assess -- take the SPQ Gold and find out where you are limiting yourself 3) Admit that your behavior is keeping you from enjoying great success 4) Apply proven techniques for overcoming Sales Call Reluctance.

I also recommend you purchase the book: "Psychology of Sales Call Reluctance" at http://www.Amazon.com.

Q. How do you help people understand and appreciate their true value?
Start by making a list: my value to the buyer, my product(s), my services, etc. List everything that is of benefit to the buyer.

Q. Okay, now I've decided to call some people I met at a networking meeting. They seemed interested in my business.
If you call with confidence, knowing your value...it works better. If someone brushes you off, and you feel hurt or discouraged, take time to look at your thought patterns. When someone is not receptive to you, it's only timing. No one can reject you, unless YOU are rejecting you!

How you feel is who you are. When you train yourself to feel good, your social and economic status increase automatically.

Connie Kadansky, CPSP
Helping Salespeople To Be More Effective at Getting Ideal Customers
Overcome Sales Call Reluctance
602-997-1101
http://www.exceptionalsales.com

Connie not only provides workshops and seminars for businesspeople, she also holds teleseminars for people who want tools and techniques they can integrate into their business lives ASAP. Are you interested in joining Connie and me for a free, one-hour teleseminar? Send me an email and I'll get back with you.

mailto:judyvorfeld@ossweb.com

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  THE OFFICE CORNER


1. WEB SPELL CHECKER: Speller Pages is a free, Open Source Web user interface and JavaScript library for a server-side spell check program. Available in PHP or Perl/CGI versions, Speller Pages allows you to bring the superior spelling suggestion capabilities of GNU Aspell to users of your Web site..
http://spellerpages.sourceforge.net/

2. FILExt: a detailed database of file extensions and programs that use them.
http://filext.com/

3. OfficEtiquette BY RUTHANN CLEMENS of The Rouse Company
New communication methods are developing, and one that I use and enjoy. The two that I use are www.Jacquielawson.com and www.Hallmark.com.

Both have a small annual service charge, but you may send as many cards as you like within a year. This is a wonderful way to keep in touch with all your friends and acquaintances. The cards are attractive and you can always find one to convey the message you have in mind for specific people.

I've received many during my "not-feeling-so-great" days, and it's an uplifting feeling to receive a card that says "Hope you're feeling better." I did feel better. It's so nice to have someone reach out and touch you.

In addition, sending ecards is a nice way to network. Holidays and special days are a good way to keep in touch and remind people that you're around and offer a service.

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  GIVEAWAY STUFF


GIVEAWAY BOOK! Subscribers are eligible to sign up to win a copy of "The Home Office and Small Business Answer Book: Solutions to the Most Frequently Asked Questions About Starting and Running Home Offices and Small Businesses" by Janet Attard or a Merriam-Webster's Dictionary. Sign up once at http://www.ossweb.com/freebook.html

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  GRAMMAR QUESTION OF THE MONTH - BRING VS. TAKE


The distinction may be obvious, says Chicago Manual of Style, 15th edition, but the error is common. Where is the action directed? If it's toward you, use "bring." If it's away from you, use "take."

You bring home the bacon and take out the trash.

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  TECH TIPS BY TERENCE KIERANS - EXCEL, POWERPOINT, AND ACCESS


EXCEL
Specifying an Order for Page Printing
Often, the information you have in worksheet will not fit on a single page, Excel automatically breaks it up at row or column boundaries, and prints on multiple pages. However you can control the order in which Excel prints pages.

The information in your worksheet is both too wide and too long to fit on a single sheet and the printed material will take four pages to print. The first page printed will always be the information at the top right corner of the print area. You can control whether the information beneath page one is printed as page two, or the information to the right of page one as page two.

Follow these steps:
    1. Choose File/Page Setup
    2. Click on the Sheet tab.
    3. In the Page Order area of the dialog box, specify how you want
        Excel to print your pages. (As you make a selection, Excel shows
        graphically how your printing will occur.)
    4. Click OK.
    5. Print as normal.

POWERPOINT
If you're going to be taking a PowerPoint slide show on the road, you will need to keep your files as small as possible. Use JPG files rather than BMP. JPG files are usually very highly compressed. You may lose a bit to the compression, but it is nothing that anyone will ever notice in a slide show.

ACCESS
Avoid Truncating Data
In earlier versions of Office, to avoid risking truncating data when you copied records from an Access table to an Excel worksheet you needed to use the Excel Paste Special command instead of Ctrl-V to paste the data to the spreadsheet.

Office 2000 doesn't truncate the data, but Paste Special and Ctrl-V do not act exactly the same way. If you use the Paste Special command, Excel cells will accommodate each field entry.

If you use Ctrl-V, Excel will increase the row height rather than the width, so if an entry is too wide for the current column setting, Excel will increase the row's height accordingly. Manually decrease the row's height to force the entry onto one line.

Terence Kierans
Cyberspace Virtual Services
tkierans@virtualservices.com.au
http://www.virtualservices.com.au/
We keep your project on the boil, while you sleep

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  TECH CORNER


1. BROWSERSIZER: a low-fat, NOT in-your-face tool to help Web developers check to see how their Web pages look on screen resolutions of 640x480, 800x600, 1024x768 and WebTV. It controls Internet Explorer or Netscape Navigator from an un-obtrusive, sit- in-your-tray, application that provides an interface to resize either browser to the standard screen resolutions.
http://www.applythis.com/browsersizer/

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  WRITING CORNER


1. THE PRINCIPLES OF COMPOSITION: three categories: (1) The Writing Process; 2) Structural Considerations; and 3) Patterns of Composition. Extensive drop-down menus.
http://ccc.commnet.edu/grammar/composition/composition.htm

2. WINMARK COMMUNICATIONS: If you're a writer, reader, parent of little ones, or an educator, you'll want to look at Kas Winters' site. I recently had lunch with her, and she's incredible. Plus, she does beautiful Desktop Publishing. Uses Quark.
http://www.winmarkcom.com/

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  RECOMMENDATIONS


1. SCHOOLBUG: Directory of every school in the U.S.,Guam, Puerto Rico, and the U.S. Virgin Islands. Includes profiles on over 17,000 school districts.
http://www.schoolbug.org

2. KIDZMAIL: A solution for parents to monitor and control the flow of email to and from their children. With kidZmail, the parent can choose the different levels of protection they want depending on who the child is communicating with. For each person on your child's email list, parents can set the level they're comfortable with.
http://www.kidzmail.com/index.php

3. WINMARK COMMUNICATIONS: Something for almost everyone. See how Kas Winters integrates many thing to create a business that works. And she's listing my sister's (Calamity Jan) books at a very reasonable rate.
http://www.winmarkcom.com/

4. KILLERINFO: A clustering search engine that lets you search through trusted sources in business, science, kids' sites, etc.
http://www.killerinfo.com/

5. BEST OF PHOTOJOURNALISM WEB ENTRIES
http://www.cyberjournalist.net/news/001048.php

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  WORD OF THE MONTH: DEAD METAPHOR


Main Entry: dead metaphor
Function: noun
: a word or phrase (as time is running out) that has lost its metaphoric force through common usage

*By permission. From Merriam-Webster's Collegiate(R) Dictionary at www.m-w.com by Merriam-Webster, Incorporated.

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  JUDY'S CORNER


Wonderful month in Vorfeldville. Lots of visitors, including our 13-year-old grandson and best bud, and the wonderful Will and Mari Bontrager. And Princess Leah Bontrager, who is the sweetest little dog I've ever seen.

Thanks to my brother's coaching, I bought a new camera for a great price on eBay. It's identical to his, and I will have him tutor me. I'm thinking of every way possible to use my camera for my business. Any ideas?

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Judy's websites:

http://www.ossweb.com
http://www.editingandwritingservices.com
http://www.webgrammar.com
http://www.judyvorfeld.com

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Questions, comments, recommendations?
Contact Judy Vorfeld at www.ossweb.com.contact.html

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go to http://www.ossweb.com/ezine.html

ARCHIVES FOR ALL COMMUNICATION EXPRESSWAY ISSUES
http://www.ossweb.com/ezine-archive-index.html

Questions, comments, recommendations?
Contact Judy Vorfeld at www.ossweb.com.contact.html

TO SUBSCRIBE TO COMMUNICATION EXPRESSWAY
go to http://www.ossweb.com/ezine.html



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