For many American workers today, too much time is being wasted. According to a new survey by Inc.com, the average worker admits to wasting away 2.09 hours per 8 hour workday, this isn't including lunch and scheduled break time. Taking measures to improve the efficiency of employees and accuracy of marketing and production, it's possible to see a greater amount of profit over the course of the year.
Keep Track of Errors
A commitment to quality means that you're willing to identify when an error has occurred and then make changes, so the problem isn't repeated. Depending on your business structure and the products or services you provide, the best way to discover and change mistakes will vary.
When you provide a product or service to your customers, a simple way to keep track of the problems is by asking. Ask your customers to fill out a survey to ensure the data is accurate.
If you provide a service instead of a product, then you can also use a suggestion box, which will allow your customers to give anonymous feedback or suggestions that can improve the quality of your business and their satisfaction rates.
Keep a record of mistakes that have occurred in the past. By keeping track of the errors, you can train new employees to avoid those problems and keep more experienced employees updated with changes that are necessary.
Work on Marketing Accuracy
A key way to improve the productivity of your business is by focusing on accurate marketing. Check to make sure the information in your company database is accurate and use address standardization to simplify processing. By making a standard address and verifying data, you will reduce wasted advertising efforts.
According to Marketingsherpa.com, incorrect data that are in your directory is usually the result of outdated information or inaccurately submitted data; Update the data regularly to avoid losing track of your customers and double check the information submitted is accurate.
Organize a set of standards that simplifies the process of verifying data or submitting information. Keep it as simple as possible so that the risk of inaccurate submissions will reduce.
The best way to avoid mistakes and improve accuracy is by providing real training. Set time aside to train new employees in the company systems, process of using different technologies that are required for work and management of different situations that might arise.
Training is a powerful tool because it allows you to teach your employees what they can and cannot do when working with customers. It also provides a set standard that every employee is expected to follow.
You want to have a training program that teaches and allows your employees time to practice the new skills. Practice is key to good accuracy because it prevents mistakes before your customers meet your employees. It also allows you or your training professionals to catch problems before it can get out of control.
Empower and encourage your employees by allowing them to focus on their strengths and abilities. Don't ask an employee to work on a task that leads to boredom because that will cause the employee to walk away from the task. Focus on the strengths of the individual to get the best results.
Improving the accuracy and efficiency of your employees isn't as difficult as it might seem. You can make improvements by providing the right tools and standards to cut back on mistakes and time wasted.Guest Post by Britney Anderson, a sales manager who loves closing deals.